Shipping & Returns

Domestic Shipping (within the U.S.)

  • Orders < $200: Flat Rate USPS Priority Mail (1-3 Business Days): $7

  • Orders > $200: USPS Priority Mail (1-3 Business Days): FREE
  • Local Pickup (274 Smith St. Brooklyn, NY): FREE

Your super cool order will be processed and shipped within 3 business days of order confirmation. You'll receive an email with tracking once it's on it's way. We ship all domestic orders via USPS Priority Mail. Delivery estimates are provided by USPS.

If you need something rushed or by a particular date, please email us at friends@lolo.nyc to make sure we can accommodate and adjust shipping charges accordingly.

Lolo and Friends is not responsible for any unexpected delivery delays due to, but not limited to: carrier issues, extreme weather conditions, customs clearance, or uncontrollable events.

Customer is responsible for all shipping costs associated with returned packages due to the failed delivery of non-deliverable, refused, or unclaimed orders.

 

International Shipping

  • All Orders: Flat Rate USPS Priority Mail International (6-10 Business Days): $65

The customer (that's youuuuu) is responsible for all fees associated with their international shipment, such as taxes and custom's fees.

All orders will be processed and shipped within 3 business days of order confirmation. If you need something rushed or by a particular date, please email us at friends@lolo.nyc to make sure we can accommodate and adjust shipping charges accordingly.

Please take into account that customs delays, although rare, may occur. Lolo and Friends is not responsible for any unexpected delivery delays due to, but not limited to: carrier issues, extreme weather conditions, customs clearance, or uncontrollable events.

 

Returns & Exchanges

All plants and vintage items are final sale due to their fragile and one of a kind nature. Please don't hesitate to ask tons of questions about these items before purchasing. Or better yet - come visit the store IRL! We're at 274 Smith Street, Brooklyn NY.

All other items can be returned within 14 days of date item is delivered. They must be in unused and unworn condition. The customer is responsible for return shipping charges. If you'd like to start a return, please contact us at friends@lolo.nyc and we will begin the process for you :) 

  • If you receive your order damaged (or dead in the case of a plant purchase), please email us at friends@lolo.nyc within 2 days of receiving with photos and we will help sort it out for ya.